Customer Experience Consultant North West

Job Bot

Devonport, Tasmania, Australia

Full time

Banking / Some Experience (1 - 5 years Experience)

Feb 16

This job is no longer accepting applications.

Are you our new Customer Experience Consultant?

Once a upon a time there was a Tasmanian-owned customer

 owned bank that could. Like all great stories, this one has the perfect setting (Tasmania), believable and memorable characters (our customers and our community) and some interesting plot twists (um, COVID).

Bank of us is the only Tasmanian customer

 owned bank, but what does that mean exactly? It means that we care about the communities we do business in. It means that any profits we make go back into the business, so we can keep making our products great and our services even better. It means we place people at the heart of banking, for real.

To help us do this, we’re looking for a customer service superstar who is excited to help us place Tasmanians at the heart of banking!

About you

While previous banking experience is a bonus, what’s really important is your positive vibe that makes every customer

 interaction exceptional. This means you’ll have a passion for delivering out-of-this-world customer service and a knack for uncovering all your customer’s needs.

Most importantly, you’ll be a consistent and dependable high performer who will Live it, Love it and Own it in-line with our organisational values and behaviours.

What you’ll be doing

In this fantastic opportunity

 you’ll get to work in our North West Customer Experience team, where your number one aim is putting customers first. You’ll deliver amazing service and ensure all your customers banking transactional needs are met (including deposits, withdrawals and opening new accounts) and because you really care about your customer, you’ll go the extra mile to find other ways

 to boost their financial wellbeing through insurance and lending referrals.

Of course, for you, this is a walk in the park, as you always give stellar service and take the time to figure out just what it is our customers really need.

The work-perks

  • We see the value in you (Visit www.bankofus.com.au/evp to learn more)
  • You can immerse yourself in our amazingly positive culture where your efforts are recognised and rewarded.
  • Permanent full-time employment.
  • These roles will be based across our Ulverstone or Devonport store. Please list your preference on your application.
  • You’ll have access to a great range of Work Perks and above award pay rates.

So, if you punch above your weight, reaching operational and sales targets and can communicate well, while taking care with details then you’ll be successful in this role.


Job originally listed on the Bank of Us career page


Applications close Tuesday 1 March 2022.

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