Customer Service Officers

TasWater

Devonport, Tasmania, Australia

Full time

Customer Service / Some Experience (1 - 5 years Experience)

Apr 20

This job is no longer accepting applications.

Who Is TasWater?

TasWater is Tasmania’s water and sewerage provider. We are a statewide team delivering essential services across Tasmania 24/7/365. We are interested in our communities, excited about the future and take pride in the work we do.

We are a values-driven organisation. We are looking for someone who can sign-up to working in a way that reflects our values, who builds respectful relationships and who delivers great results for our customers.

Click here to find out more about our values and what we do.


The Opportunity

You will be the first point of contact for our customers across the state, delivering a quality customer experience with every interaction. We have a range of full time permanent and fixed term vacancies to various dates in 2023.

The position attracts a total remuneration package of $69,412 per annum (including superannuation).

Key Accountabilities

  • Deliver a quality customer experience in our contact centre via phone, web, email and letter.
  • Engage customers to understand their needs and expectations, and to provide a solution.
  • Perform billing and payments processes.
  • Maintain customer related data.

Your Application

Please complete the application form and attach your resume. We are excited to hear from individuals with the following skills and attributes:

  • Experience in a similar role providing exceptional customer service.
  • Strong interpersonal and communication skills.
  • Ability to multi-task and achieve team and individual KPI’s.
  • Competency with MS Office applications and other desktop systems.

 Why join the TasWater Team?

We recognise that it is our people who play a key role in helping us achieve our vision to be “a trusted and respected provider of essential services that is making a positive difference to Tasmania”.


You can look forward to working in an exciting, stimulating workplace that provides a range of opportunities to make a real difference to the community. We encourage our people to take part in comprehensive training and career development, with a focus on innovative thinking. We understand that a work life balance in today's climate is important, offer flexible working arrangements and consider health and safety to be our number one priority.


At TasWater we care about diversity and inclusion. That’s why we’re working harder to create a workplace that reflects the communities we serve - a workplace where people feel empowered to bring their full, authentic selves to work. We are committed to providing a workplace that actively includes and values contributions from all communities, and we welcome applicants of all types, and from all backgrounds and with all abilities. If you believe your values match those of TasWater, we look forward to hearing from you. We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we encourage you to share with us what flexibility means to you.


How to apply

  • Visit our website https://www.taswater.com.au/About-Us to find out more about what we do.
  • View the position description here
  • If you have any questions about the position, contact Trudy French on 0437 996 581 or trudy.french@taswater.com.au
  • For assistance in applying, click here
  •  Make sure you follow the instructions in the ‘Your Application’ section above to give yourself the best chance of being selected for interview.
  •  Submit your application by the closing date of 10am 27 April 2022 by clicking Apply now.
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