Junior Helpdesk Support Officer

  • Traineeship
  • Devonport
  • June 17, 2019


Do you want to work with a highly motivated and vibrant service team with a desire to deliver exceptional services to our clients, you have just found the best place to work.

What is it like to work for us? I’d say Awesome, but I have to! Decide for yourself We foster a corporate culture that enhances individual creativity and teamwork.

Professional inviting office open planned features, Spotify via Google Home, We have FTTP the building. Staff have 32” 2k screens. All desks enjoy a great view out massive windows allowing natural light and great office conditions all year round. Flicker-free LED lighting for overcast days. Custom made modern furniture, vibrant colours Lift office vibe. Secure building is key less.

Clutter-free clean working environment, striving for paperless operations.

Each morning the team discusses the day’s duties and plans for success.

A bit of office banter while we get the jobs done. It helps keep the office environment light and upbeat in an industry that can have some stressful busy periods.

Friday, we gather at 4:00 to enjoy a drink an opportunity to discuss / debrief on the week’s events or weekend footy games and other frivolous team building conversations.

We value “Work-Life Balance” and Training our team is very important to our business and it is core to all we do.

The successful applicant will possess a valid driver’s license and be a highly driven, motivated individual that is keen to start their career with Neveco Business I.T Solutions in I.T

The following 5 essential core values we look for and expect from every member of staff

  • Honesty

  • Respect

  • Teamwork

  • Professionalism

  • Resolute

The following qualities are essential for this role

  • A problem solving, can-do attitude

  • Reliable

  • Keen attention to detail

  • Accountability in all you do

  • Integrity and willingness to follow through on commitments

  • Demonstrate they are reliable and responsible Customer focused

  • Upbeat personality

Key technical skills

  • This position will be suitable for a trainee.

  • If you have relevant 6+ months experience in a similar role raising and closing IT tickets as well as excellent phone manner and customer service skills.

  • Excellent communication skills (Written and Verbal)

  • Be a quick learner with a proactive approach in addressing a clients needs in a timely fashion

  • Any Desktop skills or experience would be an added bonus.

  • Capable of producing informative low-level technical designs and communicating to non-technical audiences

Key attributes

  • Strong time management skills and be ability to multi-task

  • A customer focused approach to work

  • Excellent communication and interpersonal skills

  • Ability to write technical documentation and reports

  • Good coaching and mentoring skills

  • A willingness to learn and a good work ethic

  • A current Tasmanian Police check

  • A current driver’s license


The successful applicant will be paid according to the Business and Equipment Award traineeship scale.

Applications Close Monday 17th June 2019

Applicants must forward your resume and a cover letter explaining your suitability for the role, to our Human Resources Manager hr@neveco.com.au

To apply for this job please visit www.neveco.com.au.